Coaching Disclaimer and Coaching Terms and Conditions

 

In the spirit of good practice, when you are purchasing coaching services from Eva Wexler, I ask you to confirm that you have read and agreed to each statement below and that you wish to proceed.

 

All coaching services and communication, email or otherwise, delivered by myself, Eva Wexler, as well as information on this website (www.cleencarma.com) are meant to aid you in identifying the areas of your life and in your mindset that may be preventing you from experiencing greater well-being and progressing forward. Coaching is not a substitute for professional mental health care or medical care. 

 

The term ‘coaching’ as here used covers alcohol addiction recovery coaching.

 

I am continously striving to ensure the standard of service I provide to my clients remains unapparelled to any other coaching experience. At the end of the coaching process, or series of coaching sessions, you will be asked to complete a feedback form.

 

COACHING DISLCALIMER

 

I understand that the coaching services I will be receiving from Eva are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that Eva is not acting as a mental health counsellor or a medical professional.

 

For legal purposes, I understand that coaching is currently an unregulated industry and that Eva is not “licensed “ by any US state even though the sessions may take place in the United States.

 

I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.

 

I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.

 

I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving my goals and understand that results are not guaranteed.

 

I understand that to the extent our work together involves alcohol addiction recovery, Eva is not promising outcomes included but not limited to absolute abstinence from alcohol, spiritual enlightenment, or alcohol related relapses.

 

I understand that Eva will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if Eva Wexler is ordered by a court to provide information or to testify, she will do so to the extent the law requires.

 

I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, Zoom and other technology.

 

I hereby release, waive, acquit and forever discharge Eva, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by Eva Wexler as a result of the advice given by Eva or otherwise resulting from the coaching relationship contemplated by this agreement.

 

I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

 

TERMS AND CONDITIONS

 

The coaching schedule will be arranged between Eva and the client and can be booked up to 3 months in advance. Eva will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

 

The number and frequency of coaching session will be agreed at the start of coaching between Eva and the client and confirmed by Eva via email or written correspondence. 

 

In return for the fees payable by the client (or by a third party on their behalf), Eva agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

 

The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact Eva to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

 

FORMAT OF SESSIONS

 

Via Zoom (Eva calls client) or telephone coaching sessions (Eva calls client); or any other format where it is agreed upon. Unless otherwise agreed, for Eva and telephone sessions the Eva is responsible for contacting client at agreed times. Eva is responsible for ensuring that she is available for consultation at agreed times.
The length of each session is as agreed between Eva and the client before coaching sessions begin.

 

SESSION FEES

 

In accordance with Eva’s current per session fee or fee for a program of sessions, or any other such fee as shall be agreed and notified to the client. Eva will confirm the fees in writing, usually by email, unless this is impractical. The number of sessions for which payment is required in advance will be agreed before coaching sessions begin.

 

ADDITIONAL SESSIONS

 

Eva may agree to provide additional coaching sessions after completion of the initial agreed session(s). These terms and conditions will apply to any additional sessions so provided and the Per Session Fee will remain the same as originally agreed except where Eva notifies the client in writing by letter or e-mail of a change to the Fee or to any other term or condition in accordance with the section in these terms and conditions headed “Variation of Terms and Conditions”.

 

DATES AND TIMES OF SESSIONS

 

The date and time of the first session and any subsequent session will be agreed between Eva and the client by phone or email and confirmed by Eva by email or letter.

 

Sessions can only be rearranged in accordance with the section in these terms and conditions headed “Rearranging Sessions”.

 

PAYMENT TERMS

 

Fees can be paid online by debit or credit card using the Paypal.  Where receipts are requested by the client, they will be sent by e-mail unless otherwise requested.

 

Fees are payable in advance of each coaching session and program unless otherwise agreed.  Where payment has not been received by Eva in advance of a coaching session Eva is not obligated to provide the session.

 

Where payment is required on receipt of invoice rather than in advance, a charge may be levied for late payment.

 

BETWEEN SESSIONS

 

Eva may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these items of ‘homework’, but not doing so may slow the client’s progress in gaining improved quality of life or achieving desired business or personal outcomes.

 

The client may contact Eva by email between sessions to seek clarification regarding anything arising from a coaching session or for administrative purposes (e.g. where a client needs to rearrange a coaching session or make a payment). Additional coaching can also be provided between sessions but there will be an additional charge for this. Eva will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge and no such charges will be imposed without the client’s agreement.

 

REARRANGING SESSIONS

 

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. No refunds will be given to clients for unused coaching sessions unless 48 hours notice has been given. In exceptional circumstances Eva may need to rearrange a coaching session. In those circumstances, she will also give the client 48 hours notice where practical.

 

Where a client pays for a session or sessions in advance they must have the coaching session(s) that they have paid for within 12 months (For the one year program) or 2 months (for the 30 day intensive program) of the payment or their fee is forfeited.

 

CONFIDENTIALITY

 

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

 

EARLY TERMINATION

 

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Eva can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. In such a circumstance the client will be given reasonable notice of termination by Eva where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

 

RESPONSIBILITIES

 

Eva will seek to enable the client to improve their quality of life or level of alcohol abstinence and to achieve their desired outcomes. Remarkable results can be achieved where clients follow a clear plan in a committed way. However, the client has sole responsibility for taking important decisions in their life or business. Eva has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business or to achieve their desired outcomes or goals.

 

VARIATION OF TERMS AND CONDITIONS

 

Where an Initial Number of Sessions is agreed, any changes to these terms and conditions intended to take effect prior to the conclusion of those Initial Number of Sessions will only have effect if agreed by both Eva and the client and confirmed by Eva in writing by email or letter. In other cases, Eva may change any of these terms or conditions including the Per Session Fee by giving the client one week’s notice in writing by letter or e-mail of the change(s). If following receipt of such notification of change, the client no longer wishes to proceed with further coaching sessions, they may withdraw from the service immediately by giving notice in writing by email or letter and they will then be entitled to a full refund of any fees paid in advance for coaching sessions not yet provided. Such notice will be effective on receipt by Eva.

 

GOVERNING LAW

 

These Terms will be governed by and construed in accordance with the laws of the State of New York, and you submit to the non-exclusive jurisdiction of the state and federal courts located in New York for the resolution of any disputes.

 

FEEDBACK

 

Feedback about the service is welcomed and can be given during a coaching session or by writing to be sent electronically to eva@cleencarma.com